Privacy Policy – Resolvia Solutions

Last Updated: June 17, 2026

1. Introduction

Resolvia Solutions ("we") respects your privacy. This policy explains how we collect, use, and protect your personal information when you use our eCommerce platform.

2. Information We Collect

Personal Data

• Name, email, phone number

• Address (for delivery)

• Payment information (processed securely via gateways; we don't store full card details)

• Business credentials (for vendors: GST, PAN, registration documents)

• Subscription details (plan type, billing history)

Non-Personal Data

• Device type, browser, IP address

• Pages visited, time spent

• Purchase history and preferences

• Cookie data (see Section 7)

3. How We Use Your Information

We use your data for:

• Processing orders and payments

• Vendor verification and management

• Subscription billing and account management

• Customer support and dispute resolution

• Sending order updates, promotions (with consent)

• Improving platform features and security

• Compliance with legal requirements

4. Data Sharing

We Share With:

• Vendors: Your name, address, and product details for order fulfillment

• Payment Gateways: Transaction data (never full card numbers)

• Shipping Partners: Delivery address and contact information

• Legal Authorities: If required by law or to prevent fraud

• Service Providers: Cloud hosting, analytics, customer support tools

We Do NOT Share:

• Full payment card details

• Financial account numbers

• Your private communications (unless legally required)

5. Data Storage & Security

• Storage Location: India (Pune, Maharashtra)

• Security Measures:

  • SSL encryption for all transactions

  • Secure payment gateway integration

  • Regular security audits

  • Access controls for employee access

  • Incident response procedures

6. Your Rights

Under Indian data protection norms, you have:

• Access: Request a copy of your data

• Correction: Update inaccurate information

• Deletion: Request account/data deletion (subject to legal obligations)

• Export: Download your data in portable format

• Consent Withdrawal: Opt out of marketing communications

Contact us at info@resolviasolutions.com to exercise these rights.

7. Cookies & Tracking

• We use essential cookies for functionality (login, checkout).

• Marketing cookies (with consent) for promotions.

• Analytics cookies to understand usage patterns.

• You can disable cookies via browser settings (may affect functionality).

8. Third-Party Links

Our platform links to vendor websites and third-party services. We're not responsible for their privacy practices; review their policies separately.

9. Data Retention

• Order data: 7 years (for tax/legal compliance)

• Account data: Until deletion request + 30 days

• Marketing data: Until consent withdrawn

• Vendor data: 7 years after partnership ends

10. Children's Privacy

• Our platform is not for users under 18.

• We do not knowingly collect data from minors.

• If discovered, we will delete such data immediately.

11. International Transfers

• Data is stored in India.

• If transferred internationally (e.g., cloud hosting), we ensure adequate protection per Indian laws.

12. Policy Updates

• We may update this policy periodically.

• Changes posted here with 30 days' notice.

• Continued use constitutes acceptance.

13. Contact Us

Privacy Officer
Resolvia Solutions
Email: info@resolviasolutions.com
Phone: +9186000 17054
Address: Resolvia Solutions, Bibwewadi, Pune-411037, Maharashtra, IN