Refund & Return Policy – Resolvia Solutions

Last Updated: June 17, 2026

1. Return Eligibility

• Returns are accepted within 30 days of delivery.

• Products must be unused, undamaged, and in original condition with packaging intact.

• Original proof of purchase (order ID/invoice) is required.

• Certain items are non-returnable: perishable goods, personalized products, hazardous materials, and items marked "Non-Returnable."

2. How to Initiate a Return

1. Contact us at info@resolviasolutions.com or call +9186000 17054 within 30 days.

2. Provide your order number, product details, and reason for return.

3. Our team will approve/deny your request within 2 business days.

4. If approved, you'll receive return shipping instructions.

3. Return Shipping

• Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.

• Original shipping charges are non-refundable.

• Use tracked shipping; we cannot process returns without proof of delivery.

4. Refund Processing

• Approved refunds are processed within 7–10 business days.

• Refunds will be issued via the original payment method.

• Payment gateways may take additional time to reflect the refund.

5. Defective or Damaged Products

• Contact us within 7 days of delivery for defective/damaged items.

• We will arrange free return shipping and provide:

  • Full refund, OR

  • Free replacement, OR

  • Store credit (your choice)

6. Vendor-Related Returns

• For vendor-supplied products, Resolvia Solutions coordinates with the vendor for returns.

• Refunds may take additional 2–3 business days for vendor verification.

7. Subscription Refunds

• Subscription fees are non-refundable except for billing errors.

• Cancel anytime; no refunds for partial subscription periods.